Terms & Conditions
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SPICE’N SOUR – Terms & Conditions
By accessing this website or placing an order with SPICE’N SOUR, you agree to the following Terms & Conditions.
Products
SPICE’N SOUR offers packaged food products including Kerala-style pickles, masalas and related products.
We make reasonable efforts to ensure that product descriptions, prices and images displayed on our website are accurate. Minor variations in colour, texture or appearance may occur due to the nature of food products and photography.
Orders
Orders are subject to acceptance and product availability. Customers are responsible for providing accurate contact, billing and delivery information when placing an order.
We reserve the right to contact a customer for clarification or verification where required before processing an order.
Pricing
Product prices are displayed on the website in Indian Rupees (₹), unless otherwise stated. Applicable shipping charges, discounts or other charges will be displayed during checkout where relevant.
Payment
Available payment methods will be displayed during checkout. Online payments are processed through authorised payment service providers.
Cash on Delivery may be available for eligible orders. Any applicable COD/postal service charges may be communicated or applied according to the available delivery service.
Shipping & Delivery
Orders will be processed, shipped and delivered according to our Shipping Policy. Customers must provide a correct and complete delivery address, PIN code and reachable contact number.
Delivery timelines may be affected by circumstances outside our reasonable control.
Returns, Replacements & Refunds
Returns, replacements, exchanges and refunds are governed by our Refund, Return & Replacement Policy. Customers should review that policy before placing an order.
Order Cancellation
Customers should contact us as soon as possible if they wish to request cancellation. Once an order has been packed or dispatched, cancellation may not be possible.
If an eligible prepaid order is cancelled before dispatch, the applicable refund will be processed according to our Refund Policy.
Food Product Considerations
Customers are responsible for reviewing available product information, ingredients and allergen information before consumption, particularly where they have known food allergies or dietary restrictions.
Products should be stored and consumed according to the instructions provided on the packaging.
Website Use
Users must not misuse the website, attempt unauthorised access, interfere with its operation, submit fraudulent orders, or use the website for unlawful purposes.
Intellectual Property
The SPICE’N SOUR name, branding, website content, product photographs, graphics and other original material displayed on this website may not be reproduced or commercially used without permission, except where otherwise permitted by law.
Changes to These Terms
SPICE’N SOUR may update these Terms & Conditions when required. The version displayed on the website at the relevant time will apply.
Contact
For questions regarding an order or these Terms & Conditions, please contact SPICE’N SOUR through the contact information provided on our website.