Refund, Return & Replacement Policy
Replacement Requests
As SPICE’N SOUR offers food products, we take utmost care in preparing, packing, and dispatching every order.
A replacement request can be raised within 24 hours of product delivery in case of:
- Incorrect product received
- Product damaged during transit
- Leakage or packaging damage affecting the product
- Product received in an unacceptable condition
Customers are requested to provide the order number along with clear photographs/videos of the product and packaging while reporting the issue.
Eligible return/replacement requests will be processed within 2–4 days.
Refunds
Where a replacement cannot be provided or a refund is approved, the refund will be processed and credited within 7–10 working days, subject to the respective bank/payment provider’s processing timelines.
Due to the nature of food products, returns or refunds will not normally be accepted for reasons such as personal taste preference, spice level preference, change of mind, or an incorrect product/quantity selected by the customer while ordering.
2. Exchange / Replacement
For cases where a physical return is requested by SPICE’N SOUR, the product must be returned in its original condition with its original packaging and accessories/items supplied with the order, wherever applicable.
Once the returned item is received and the reported issue is verified, we will initiate the replacement process.
If a replacement is unavailable, an eligible refund will be issued according to our Refund Policy.
Approved replacements or exchanges will be delivered within 7–10 working days.